Your Trusted IT Operations & Cloud Solutions Partner

With over 8 years of experience, I am a reliable and results-driven IT Specialist dedicated to optimizing IT operations and delivering exceptional technical support.
I excel at streamlining processes, ensuring compliance, and providing outstanding user experiences. My expertise spans cloud technologies (AWS, GCP, Azure), IT Service Management (ITSM), and robust security compliance. I've successfully led IT initiatives, improving operational efficiency by 25% through process automation and infrastructure upgrades. I've reduced infrastructure costs by 15% through cloud migration projects, and maintained a pristine, zero-incident record for data breaches through proactive security measures and comprehensive training.
Let's discuss how I can leverage my technical, analytical, and leadership skills to drive success for your next project.

SKILLS

IT Service Management (ITSM) IT Operations Management
Vendor & Asset Management Google-Workspace, M365, Okta
Security Compliance & Training Windows, macOS, iOS, Android
Networking & Infrastructure Support MDM (Intune, Meraki, Kandji/Jamf)
Process Improvement & Documentation Disaster Recovery & Business Continuity

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EXPERIENCE

Sr. IT Specialist
Cambridge, MA
Modo Labs, Inc
Current
  • Primary POC for IT needs, supporting 100+ users across multiple locations.
  • Lead in IT initiatives including process automation and infrastructure upgrades, improving operational efficiency by 25%.
  • Administer company devices, ensuring 100% compliance w/corporate security standards.
  • Develop and deliver cybersecurity training, increasing employee awareness of cyber threats by 40%.
  • Manage vendor relations, overseeing procurement and installation of software and hardware.
  • Create and maintain internal training materials and IT playbooks, greatly reducing onboarding time.
  • Implement and enforce security policies, achieving a zero-incident record for data breaches.
  • Proficient in ITSM tools and cloud platforms, including AWS, GCP, and Microsoft Azure.
  • Support the employee lifecycle, from onboarding, to internal transfers & terminations.

System Administrator
Waltham, MA
Aberdeen
June 2018 - June 2019
  • Provided Tier 1–3 support to local and remote users, resolving 95% of tickets within SLA.
  • Administered SCCM for Windows server management and monthly security patching.
  • Spearheaded technology upgrades, reducing downtime by 20% during infrastructure changes.
  • Planned and executed system deployments and upgrades, reducing deployment time by 15%.
  • Streamlined the IT Support process, maintaining a 98% positive KPI rating.

Associate Helpdesk Technician
Waltham, MA
Aberdeen Group, LLC
May 2017 - June 2018
  • Delivered Tier 1 & 2 support to local and remote clients, achieving a 90% first-call resolution rate.
  • Administered user accounts in Active Directory and O365, ensuring seamless access for 150+ employees.
  • Perform daily access management tasks ensuring proper authorization, compliance and timely provisioning or deactivation of accounts across many platforms.

IT Support Coordinator
Boston, MA
Road Scholar
January 2015 - May 2017
  • Provided direct end-user support, maintaining a 98% customer satisfaction rating.
  • Created and maintained detailed documentation for IT processes and procedures.
  • Led technology upgrades and rollout projects, ensuring minimal disruption to operations.
  • Served as a key member of the Service Delivery team, resolving issues for company-sponsored software/hardware.

CTS Administrator Intern
Waltham, MA
Vistaprint/Cimpress - USA
June 2014 - January 2015
  • Onboarded new employees, providing training on hardware and software usage.
  • Administered VOIP phone systems and maintained accurate hardware/software inventory.
  • Imaged and deployed PCs/Macs for a corporate environment of 800+ users, streamlining operations & enhancing user productivity.

ACHIEVEMENTS

  • Reduced IT ticket resolution time by 30% through process optimization and training.
  • Implemented security policies and training, achieving a zero-incident record for data breaches.
  • Spearheaded cloud migration projects, reducing infrastructure costs by 15%.
  • Developed IT playbooks and training materials, cutting onboarding time by 30%.

EDUCATION & CERTS

AWS Certification Ransomware Certification Email Authentication CISSP Certification
B.S. in Information Technology NEU, College of Professional Studies
Boston, MA 		2018 - 2021
A.A. in Information Technology Bunker Hill Community College
Boston, MA		 2016 - 2018
AWS Solutions Architect Associate Amazon Web Services 2025
Certified Ransomware Specialist Proofpoint 2025
Certified Email Authentication Specialist Proofpoint 2025
CISSP Candidate ISC2 2025

CONTACT

I am passionate about leveraging my technical, analytical, and leadership skills to deliver exceptional results. If you're seeking a partner to streamline your IT operations, enhance your security posture, or optimize your cloud infrastructure, I invite you to connect. Let's explore how I can contribute to your next project's success.